Are your products official?

All the goodies offered on Japan Sama come
exclusively from Japan and were purchased locally. But you should know that
even the Japanese have their products manufactured elsewhere in Asia...

Also, there are no counterfeits with us.

The products sold sometimes come from promotional collaborations with major brands in Japan (catering, food, etc.)

Are all your products new?

Yes and No!

We clearly differentiate between new and used products on our site.

We also sometimes open sealed boxes ourselves that have been damaged during transport to ensure that the product inside has not been damaged.

Why are some of your boxes sometimes damaged?

He arrives
that the transport services are a bit violent during our trip
goods from Japan and also that we have poorly packaged our products.
If a box arrives damaged, even if it was sealed, we open it
the boxes to ensure that the products inside have not been tampered with.
affected so that you do not receive defective goodies.

What to do if you receive a defective product?

If you happen to discover upon receipt of an order
a damaged product, so do not hesitate to take a photo to send us a
complaint via our site or at the following email address: contact@japan-sama.fr

I want to return a product

If you wish to return a product, nothing could be simpler, just contact us via the chat or our contact form.

We will send you a voucher to return the product to us.

HAS